REFUND POLICY

Due to the intimate nature of our products and for the health, safety, and hygiene of all our customers, Satisfied Kenya maintains a strict no-refund and no-exchange policy on all items sold.

Please ensure that you read product descriptions carefully and ask any questions before placing your order. All sales are final.

However, if you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos and a description of the issue. We will review your case and advise on the appropriate steps.

Thank you for your understanding and for supporting Satisfied Kenya. Your privacy, safety, and satisfaction are always our top priority.